General Conditions

1. Tasks of ACERTA ME and the client

1.1 Tasks of ACERTA ME

  • ACERTA ME undertakes to treat all the information regarding the client's company towhich it has been granted access confidentially in accordance with the agreed confidentialityrules. Provision of documents for accreditation bodies within the framework of monitoring ofthe certification body.
  • ACERTA MEimplements certification and surveillance according to the rules of ACERTA ME . The requirements of the standard or quality standard referred to in the offer,and those of the national legislation on which the accreditation of thecertification body.
  • ACERTA MEinforms holders of certificates of changes in the certification procedurewhich affect holders of certificates directly.
  • ACERTA MEkeeps and publishes a list of the certified companies, also stating thescope of the certification.
  • Complaints of third parties regarding management systems of customers who have beencertified by a certification body of ACERTA ME are recorded in writing, checkedand then dealt with.

The certification body records complaints and objections of the client with regard to the certificationprocedure in writing, checks the facts of the case and investigates the complaints / objections. If noagreement is reached between the client and the certification body, the complaints / objectionprocedure published on the Internet of ACERTA ME isused.


1.2 Tasks of the client

  • In so far as the accreditation rules provide for a certification Audit, the client provides all documents which are relevant to the managementsystem in their current form (Manual, Procedures, process descriptions, other relevantdocuments, records regarding internal audits and management reviews which have beenperformed). The Audit takes place at the client's premises. In the case of all otherprocedures, the relevant documents must be provided in good time prior to the audit (2weeks).
  • During the audit, the client allows the auditor team to view the records relevant to the scopeof the audit, and allows the team access to the organization units of the company which areaffected.
  • He names a contact person from the company management who is responsible for theexecution of the audit.
  • The client is obliged to inform the certification body of all important changes which occur afterissue of certificates or extensions or additions to certificates immediately in writing (thisaffects for example changes regarding to the legal and organizational form of the company,the economic or ownership situation regarding the company, the organization and themanagement, the contact address and the locations, thescope of the certified management system as well as important changes to the managementsystem and the processes).
  • The client has the obligation to record all objections in relation to the management systemand its effectiveness, along with corrective actions and their results, and to document these tothe auditor in the audit.
  • In order to avoid situations of conflict between the certification body and an advisory orconsultancy company, the client shall inform the certification body of consultancy or advisoryservices in the area of management systems which were used before or after signing of thecontract.
  • The client has the right to reject the auditors named by the certification body.
  • If the procedure of combined certification of management systems is used, the clientundertakes to fulfill all conditions relating to combined certification of management systemsand to inform the certification body immediately in case of non-fulfillment.

1.3 Arrangements regarding occupational health and safety

1.3.1 Arrangements to be undertaken by the client

  • Before performance of the contractual services, the client shall provide information regardingrisks, hazards and stress which could originate from the working environment in the client’sfactory or at the client’s premises.
  • The client shall have sufficient arrangements in place for first aid, alarm and rescue, andshall name contacts and responsibilities in this regard.
  • The client shall ensure that employees of ACERTA ME only perform workwhen accompanied by an employee of the client.
  • The client shall supply any necessary personal protective equipment

1.3.2 Certification body
The employee of the certification body may only undertake work if the circumstances and the workingenvironment are safe. The employee is entitled to refuse to perform the work in the presence ofunacceptable hazards / risks / stresses.


2. Validity of use of the certificate and mark

  • The validity of the certificate begins with the date when the certificate is issued. The term ofthe certificate depends on the particular standard on which the audit is based, but may notexceed a maximum of 3 years. This assumes, that based on the date of the certificationaudit, regular surveillance audits are performed in the company according to the specificaccreditation rules or certification standards (e.g. yearly, half-yearly) with a positive result.

    Asurveillance audit at short notice or unannounced may also become necessary in certainjustified cases. It iswithin the discretion of the certification body to decide on the necessity for such an audit.
  • Approval for use of the mark only applies for the area of the client's company which hasbeen certified. Use of the mark for activities which lie outside the scope of the certificateis not permitted.
  • The test mark may only be used in the form which is provided by ACERTA ME.
  • It is not permitted to make use of the test mark on laboratory test reports, calibrationcertificates or inspection reports or certificates for persons, as these documents are classifiedas products in this connection.
  • The client must ensure that the test mark and the certificate are only used in advertising insuch a way
    that a statement regarding the certified area of the client which corresponds tothe certification is made.

3. Ending of use mark
The right of the client to use the mark and to claim ownership of the certificate endsautomatically with immediate effect without the need for an express statement of termination.